FAQs
OUR DIAMONDS AND JEWELRY
DirectDiam specializes in fancy color and investment-grade diamonds, known for their brilliance, rarity, and ethical sourcing. Each piece is hand-selected and certified by leading gemological institutes for authenticity and quality.
Yes. We are Established on 1987 and running by second generation in family ,We also Diamonds Exchange Licensed members and WFDB -World Federation of Bourse members
Yes. Every diamond purchased from DirectDiam includes a certification from reputable laboratories such as GIA, IGI, or HRD, ensuring complete transparency about its characteristics.
Yes, all of our certified diamonds and jewelry will arrive with their certificates.
Luxury Jewelry will arrive with Third party reliable Gemological Lab with fancy certificate include appraisal and photo of the actual piece
Yes. We are constantly getting new diamonds every week since we are Fancy Diamonds Manufacturer however it takes a few days to photograph and upload them to our website. Please feel free to ask us if you don't find what you're looking for online.
Absolutely. Our designers can craft bespoke pieces tailored to your exact preferences — from engagement rings to statement necklaces. Simply share your vision, and we’ll make it a reality.
Conflict diamonds, also known as “blood diamonds”, are sold by rebel and terrorist groups, primarily in central and West African nations.
We are at DirectDiam Fancy is a proud supporter of the Kimberley Process Certification Scheme (KPCS) and Have all the license to guarantees we only deal with 100% conflict-free diamonds.
All of our diamonds are guaranteed 100% NATURAL EARTH MINED and have not been treated or enhanced in any way.
Yes. We offer viewing services in New York, Tel Aviv and Hong Kong and Belgium It is also possible to arrange a viewing of specific stones at a Malca Amit or Ferrari D2D viewing station in your area or to one of our associates' offices. Service fees apply and may not be available in all areas. Contact us for more information.
Yes. Upon request, we can provide high-resolution images or 360° videos so you can view your diamond’s brilliance before making a purchase.
ORDERS
You can easily place your order through our online store. Simply add your desired item to the cart and follow the secure checkout process.
Orders can be modified or canceled within 24 hours of purchase, provided they haven’t been processed or shipped. For custom items, cancellations are not available once production begins.
Once your order is confirmed, you’ll receive an email with your order details and a tracking number once it ships.
SHIPPING
Jewelry manufacturing generally takes between 7 to 21 business days in our Boutique Factory and hand made by Specialist Professional Jewler to complete, whether it's a ring, bracelet, earrings, pendant, or necklace. shipping typically adds up to 5 business days, depending on your location.
Yes, we ship worldwide using trusted and insured couriers. Shipping times and fees may vary depending on your destination.
For in-stock items, shipping usually takes 3–5 business days. Custom or made-to-order pieces may take 2–3 weeks to complete before shipping.
Yes, all DirectDiam shipments are fully insured until they reach your doorstep.
PAYMENTS
For loose diamonds that are already GIA certified, you may receive a complimentary appraisal upon request from Third party Gemological Lab such as CGL
We accept all major credit and debit cards, PayPal, Shop Pay, and other secure payment gateways supported by Shopify.
Absolutely. All transactions are processed using encrypted, PCI-compliant systems to ensure your personal and financial data remains 100% safe.
If available in your region, you can select Shop Pay Installments or similar options at checkout for flexible payment.