Privacy Policy

Last updated: October 2025

At DirectDiam, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

We are committed to maintaining the highest standards of security and transparency to ensure your personal data is always handled responsibly.

1. Information We Collect

When you visit our website or place an order, we may collect the following types of information:

Personal Information: Name, email address, billing and shipping address, and phone number.
Payment Information: Collected securely through our payment partners (we never store your credit card details).
Device & Browsing Data: Information such as IP address, browser type, and pages visited to help us improve your experience.
Communication Data: Messages, inquiries, or feedback you send through our contact forms or email.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Provide customer support and respond to inquiries
Send order confirmations, updates, and shipping notifications
Improve our website, products, and services
Comply with legal and regulatory requirements

We never sell, rent, or trade your personal information to third parties.

3. Sharing Your Information

Your data may be shared with trusted third parties who help us operate our business, such as:

Payment processors (e.g., PayPal, Shopify Payments)
Shipping and logistics partners
Analytics or marketing tools (to help us understand website performance)

All partners are required to protect your data and use it only for the services they provide to us.

4. Data Security

We take data protection seriously. All personal information is stored securely using encryption and industry-standard safeguards.
Access to customer data is strictly limited to authorized personnel only.

5. Your Rights

You have the right to:

Access, update, or delete your personal information
Withdraw consent for marketing communications
Request a copy of the data we hold about you

To exercise these rights, please contact us at [insert your contact email].

6. Cookies

We use cookies to enhance your browsing experience and analyze site performance.
You can choose to disable cookies through your browser settings, though some parts of the site may not function properly.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated date.